🎯 Our Return Policy At A Glance
We offer a 15-day return window from the date you receive your order. All returns must be in original, unopened condition with tags and packaging intact.
⏱️ Key Timelines:
- Return Window: 15 days from delivery date
- Refund Processing: 5-10 business days after we receive your return
- Exchange Processing: 7-14 business days for the replacement to ship
🚫 Non-Returnable Items
To protect the collectibility and integrity of certain products, the following items cannot be returned or exchanged:
Blind Box & Bag Items
The mystery is part of the fun! These cannot be returned due to their random nature.
Presale Items
Special order items purchased during presale periods are final sale.
Opened Bath & Body / Beauty Products
For health and safety reasons, these cannot be returned once opened.
Opened Collectible Packaging
Collectibles with damaged or opened packaging cannot be returned in mint condition.
⚠️ Important: All returns must include the original packaging, tags, and any accessories. Items showing signs of wear or damage may not qualify for a full refund.
📦 The Return & Exchange Process
Follow these simple steps to return or exchange an item:
Contact Our Support Team
Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the information we need!
Wait for Return Authorization
We’ll respond within 1-2 business days with a Return Authorization Number (RAN) and shipping instructions. Do not ship items without a RAN – this helps us process your return faster!
Package and Ship Your Return
Securely package the item with all original packaging and accessories. Include the RAN clearly visible on the outside of the package. Ship to:
BoxLunch Shop Returns763 Mudlick Road
Spokane, US 99201
Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.
We Process Your Request
Once we receive and inspect your return (typically within 3-5 business days of arrival), we’ll process your refund or exchange.
📧 Return Request Email Template
Copy and paste this template, filling in your details, to request a return or exchange:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear BoxLunch Shop Crew,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return: [Product Name(s)]
Reason for Return: [Please specify: Wrong size, Damaged, Defective, Changed mind, etc.]
Preferred Resolution: [Refund to original payment method / Exchange for (specific product)]
Please send me the Return Authorization Number and instructions for shipping the item back.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number – Optional]💰 Refunds & Payment Returns
⏰ Refund Processing Times:
- Credit/Debit Cards (VISA, MasterCard, JCB): 5-10 business days after we process your return
- PayPal: 3-7 business days after we process your return
Note: Your bank or payment provider may take additional time to post the refund to your account.
🔙 How Refunds Are Issued:
Refunds are issued to the original payment method used for purchase. If you paid with multiple methods, we’ll refund each method proportionally.
💸 Return Shipping Costs:
Return shipping is at the customer’s expense unless the return is due to our error (wrong item shipped, defective product, etc.). In such cases, we’ll provide a prepaid return label.
🔄 Exchange Process
Want a different size, color, or item? Here’s how exchanges work:
- Follow the return process above, indicating you want an exchange
- Specify exactly what you’d like instead (product name, size, color)
- If the exchange item costs more, you’ll need to pay the difference
- If it costs less, we’ll refund the difference to your original payment method
- Exchange items ship within 7-14 business days after we receive your return
Pro Tip: For faster service, place a new order for the item you want and return the original item separately. This way you get your new item faster while waiting for the refund on the original!
🌍 International Returns
Since we ship globally (excluding Asia and certain remote areas), international returns follow the same process with a few additional notes:
- International customers are responsible for return shipping costs and any customs fees
- Please mark the package as “Returned Goods” to avoid additional customs charges
- Refunds for international returns may take 10-15 business days to appear in your account
- We cannot refund original shipping costs for international orders
📞 Need Help? We’re Here For You!
Our fan-centric support team is ready to assist with any return or exchange questions:
📧 Email: [email protected]
📮 Mailing Address: BoxLunch Shop, 763 Mudlick Road, Spokane, US 99201
⏰ Response Time: We typically respond within 1-2 business days
“Your satisfaction is our grail! We’re committed to making things right for our pop culture community.”