👋 Hey there, collector! We know you’ve got questions about hunting down those exclusive Pops!, must-have figurines, and epic cosplay gear. We’re fans just like you, so we’ve put together this FAQ to make your BoxLunch Shop experience as smooth as unboxing a mint-condition chase variant. Whether you’re a seasoned collector or just starting your fandom journey, you’ll find the answers you need right here!

📦 Shipping & Delivery

Where do you ship, and how long does it take?

We ship to most of the globe because fandom knows no borders! (We currently can’t ship to some remote areas and parts of Asia—you’ll be notified at checkout if your location is outside our service area.)

Once you order, our team needs 1-2 business days to lovingly pack your treasures. Then:

  • 🚚 Standard Shipping ($12.95): Via DHL/FedEx. Takes 10-15 business days after shipment. Perfect for when you need that exclusive ASAP!
  • 🎁 Free Shipping (Orders over $50): Via EMS. Takes 15-25 business days after shipment. Ideal for stocking up on your favorite figurines or bath & body goods!

💡 Pro-Tip: Team up with a fellow fan to hit the $50 mark and unlock free shipping!

What carriers do you use?

We partner with trusted global carriers to ensure your collectibles arrive safely:

  • DHL or FedEx for our Standard Shipping option.
  • EMS for our Free Shipping option (on orders over $50).

All shipments are fully trackable so you can follow your treasure’s journey to your door!

🛒 Orders & Products

What kind of products do you sell?

We’re your one-stop shop for all things pop culture! Our shelves (both digital and physical) are packed with:

  • Exclusive Collectibles: BoxLunch Exclusives and BoxLunch Funko Exclusives you won’t find anywhere else.
  • Fan-Favorite Categories: From Funko Pop! Vinyls and Figurines to Cosplay gear and Blind Box and Bag mysteries.
  • Trending & Timeless: Check out As Seen On Social and Back by Popular Demand sections for what’s hot.
  • And More: Bath and Body, Beauty, Accessories, Pocket Pop!… you name it!

What are “BoxLunch Exclusives” and “Presale” items?

Great question, true hunter!

  • BoxLunch Exclusives: These are specially designed collectibles (especially Funko Pop! Vinyls) created JUST for BoxLunch Shop. They often feature unique designs, stickers, or variants that make them the crown jewels of any collection.
  • Presale: This is your chance to secure highly anticipated items before they’re officially released! Order during the presale period to guarantee you get one. We’ll ship it to you as soon as it arrives in our warehouse.

🔁 Returns & Exchanges

What is your return policy?

We offer a hassle-free return policy because we want you to love every item as much as we do. If something isn’t perfect:

  • You have 15 days from the delivery date to initiate a return.
  • Just reach out to our friendly support team at [email protected].
  • We’ll guide you through the simple process step-by-step.

⚠️ Please note: Items must be in original, unopened condition for a return (especially important for Blind Box and collectible items).

💳 Payment & Checkout

What payment methods do you accept?

Checkout is a breeze! We accept all major payment methods to fuel your fandom:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are secure and encrypted. Your payment info is safe with us.

Is my payment information secure?

Absolutely! We use industry-standard encryption and security protocols to protect your personal and payment information. Shopping with us is as safe as keeping your grails in a protective case.

👤 Account & Support

How do I contact customer support?

Our fan-centric team is always here to help! The best way to reach us is via email at:

[email protected]

We’re based in Spokane, US, but we’re awake and answering emails for our global community. We strive to respond within 24-48 hours.

Where is BoxLunch Shop located?

Our home base (where we pack all your goodies with love) is at:

763 Mudlick Road, Spokane, US 99201

But our hearts (and shipping network) are with our worldwide community of collectors and fans!

❓ Still have questions? We’re here for you! Drop us a line at [email protected] and let’s talk fandom.

✨ Your next favorite collectible is waiting. Start your hunt now!

© BoxLunch Shop | Your Pop Culture Playground | 763 Mudlick Road, Spokane, US 99201

Happy collecting!
The BoxLunch Shop Crew 🥳

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